Job: Account Manager

Focus: Sales for product and tech consulting, client relationship management, portfolio management

Supervisor: Business Development Manager

Location: Washington D.C. or São Paulo

About Vera

Vera Solutions is a global social enterprise and Certified B Corporation® building cloud and mobile applications for social impact organisations worldwide. Our clients — more than 300 organisations in over 70 countries — include major iNGOs and grant-making organisations, social enterprises, and community-based organisations. Our solutions help organisations working in health, education, and development to collect, analyze and utilise real-time, high-quality programmatic data, automate processes, and work more efficiently and effectively. Vera’s work is centered on the Salesforce platform, the world’s leading cloud application development platform. Vera is a growing organisation, with more than 75 full-time staff based in Cape Town, London, Mumbai, São Paulo and Washington DC. Vera is a International Impact Partner and an ANDE member. We have been honored with Global Good Fund, Echoing Green, Rainer Arnhold, Dasra Social Impact, Bluhm/Helfand Social Innovation Fellowships, the Genesis Prize, and have been featured in Forbes Magazine’s 30 Under 30 Social Entrepreneurs and Entrepreneur Magazine’s 30 Startups to Watch.

Position Overview

The Account Manager will join a growing business development, partnerships, and sales team to foster good relationships with strategic clients and proactively drive sales, effectively. The Account Manager will become an expert in Vera’s products and services, understand the market, and be able to work across functions and geographies to ensure successful business growth with new and existing customers. As a team player, the Account Manager will apply solution and relationship selling skills to help grow Vera’s product and consulting business. Successful candidates will demonstrate excellent attention to detail, communication and customer service skills, problem-solving capabilities, and eagerness to learn. They will have a demonstrated ability to handle accounts and opportunities with finesse, professionalism, and enthusiasm.

Primary Responsibilities

  • Drive new business by:
    • Managing opportunities through the sales pipeline, both for services and product
    • Working and collaborating with a virtual internal team to help close sales opportunities – including pre-sales, marketing, inside sales and our partners
    • Engaging prospects in product demos, in person meetings, and calls
    • Leveraging relationship building skills to build meaningful business relationships with a variety of C-level stakeholders across multiple business areas as well as other key influencers in the sales process
    • Educating and networking with key prospect and customer contacts
    • Partnering with Vera’s partners in the wider Salesforce ecosystem and social sector to work on joint opportunities to help drive and close complex solution sales
    • Utilizing solution-selling techniques to effectively guide sales process to close
  • Drive successful and sustainable account growth by:
    • Owning relationships and driving sales with Vera’s most strategic customers
    • Delivering exceptional customer service at all times
    • Learning (and contributing to) the product roadmap to understand and be able to explain current functionality and future offerings
    • Keeping informed of product line, competition and industry trends that may impact client business activities
    • Supporting consulting units with projects
    • Keeping up on trends, changes, and competitor actions that might affect a portfolio of clients
    • Qualifying and understanding your customers business critical issues and have value led sales conversations to articulate the impact that Vera can have on their organisation
    • Defining and executing on your account plans – identifying, managing and closing opportunities within these accounts to further expand our footprint
    • Creating client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs)
  • Support sales and business development processes by:
    • Helping the team continuously improve and optimize our process, training, use of technology, and other applicable aspects of our business to deliver value for NGO clients
    • Utilizing Salesforce CRM to provide timely and accurate sales activity tracking and status updates
    • Working strategically with broader sales team to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
    • Identifying key metrics, helping define KPIs, and report to partner teams

Qualifications and Experience


  • 5+ years professional experience, ideally in B2B SaaS sales and/or nonprofit resource mobilization
  • Track record in selling complex enterprise software solutions
  • BA/BS or other undergraduate degree
  • Attention to detail and commitment to quality
  • A desire to identify new contacts, nurture and expand the company’s relationship within named accounts to maximize revenue
  • Excellent time management and organizational skills with an ability to balance conflicting priorities effectively
  • Excellent written and verbal communication and relational skills; ability to lead technical conversations
  • Self-starter who is willing to go the extra mile with a strong work ethic; disciplined and resourceful
  • Spirit of collaboration, knowing that selling is a team sport and partner with virtual teams to ensure success
  • Demonstrated excellence in presentations skill with ability to build relevant, strategic messaging
    highly developed interpersonal skills, decisive, and result oriented
  • Ability to work independently and in a dynamic team
  • Self-starter with comfort working with teams across time zones
  • Demonstrated adaptability; commitment to learning and growth
  • Written and verbal fluency in English (Washington D.C. location)
  • Written and verbal fluency in English, Portuguese, and Spanish (São Paulo location)
  • The right to work in the USA (Washington D.C. location) or Brazil (São Paulo location)


  • Graduate degree in business or other related technical, analytical, or financial subjects
  • Relevant digital transformation experience in the nonprofit sector
  • Experience working in a social impact organization
  • Experience deriving business insights from market research, internal data, and other sources
  • Experience working with the platform
  • Fluency/proficiency in additional language(s)

Compensation and Benefits

Vera Solutions offers fair compensation (including benefits), commensurate with experience and cost of living.

To apply, fill out an online application (attaching CV) by 15 Jan 2021.

Applications are rolling, but the deadline for submission is 15 January 2021 at 11:59pm EST. For additional information, please contact

Diversity and Inclusion Statement

At Vera we celebrate diversity; not only do we value the diversity of our workforce, we rely on it. Employees with different backgrounds, perspectives, and experiences inform our approach to our work, driving us to ask questions and challenge assumptions, solve problems creatively, and foster strong relationships with each other and our clients. We are committed to a culture of diversity and inclusion in the workplace, in which all of our staff feel safe and thrive.

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