Focus: Salesforce platform, process design, data systems, development-sector consulting, impact measurement, cloud and mobile technology
Supervisor: Senior Consultant
Location: Mumbai
About Vera
Vera Solutions is a social enterprise and certified B Corporation building cloud and mobile applications for social impact organizations worldwide. Our clients — more than 300 organizations in over 55 countries — include major iNGOs and grant-making organizations, social enterprises, and community-based organizations. Our solutions help organizations working in health, education, and development to collect, analyze, and utilize real-time, high-quality programmatic data, automate processes, and work more efficiently and effectively. Vera’s work is centered on the Force.com platform, the world’s leading cloud application development platform. Vera is a growing organization, with more than 65 full-time staff based in Cape Town, Geneva, London, Mumbai, São Paulo, and Washington DC. We have been honored with Echoing Green, Rainer Arnhold, Dasra Social Impact, and Bluhm/Helfand Social Innovation Fellowships and have been featured in Forbes Magazine’s 30 Under 30 Social Entrepreneurs and Entrepreneur Magazine’s 30 Startups to Watch.
Position Overview
As a Consultant, you’ll be a key member of our project teams, working with our consulting unit in Mumbai to design, configure and support the rollout of Salesforce systems for our clients working in the social sector. Consultants are involved throughout the entirety of a project’s life cycle — discovery and design, platform configuration (including mobile data collection tool configuration), and training/rollout. Consultants may travel to the field on short- or medium-term assignments for discovery and design workshops or conduct trainings on newly-implemented systems. At Vera, you will join a team of passionate individuals with diverse backgrounds and experiences, all dedicated to improving the way social impact organisations operate. We’re a self-motivated, creative group, and we emphasize collaboration, flexibility, and professionalism. Vera is a young, rapidly growing company; we encourage all team members to push their own boundaries and drive the company in new directions.
Primary Responsibilities
- Participate in client-facing workshops to collect and synthesise user requirements into technical documentation for system design (i.e. Epics, User Stories, etc.)
- Configure cloud and mobile data systems according to design specifications with a high degree of accuracy and quality (largely on Salesforce Lightning)
- Consult clients on system user acceptance testing, data migration, and support them post-rollout in alignment with Vera’s best practices
- Prepare and facilitate client training sessions, webinars, and workshops based on project needs
- Research new technologies, methodologies, and tools relevant to Vera’s core focus areas: Monitoring and Evaluation (M&E), Project & Grant Management, Sales & Supply Chain, and Fundraising & CRM.
- Contribute to Vera’s learning environment by coaching and fostering the growth of junior staff
- Represent Vera at regional and industry networking events (activities may include lead generation, facilitation of thought leadership workshops, presentation of systems and client case studies.)
- Develop and independently manage relationships with active and prospective clients
- Self-manage project deliverables to effectively drive delivery according to the project’s plan, timeline, & budget
Qualifications and Experience
Essential
- Advanced degree with preference to the technical courses such as Engineering, Science, Public Health, Environment etc.
- Between 2-4 years of experience in a technology role, particularly in implementing cloud and/or mobile solutions
- Demonstrated interest and enthusiasm in working with social sector clients or experience as part of a social sector organisation
- Awareness of core social sector concepts such as Grant Management, Impact Measurement, Fundraising etc.
- Strong aptitude for using technology to manage and visualise into Reports & Dashboards
- Demonstrated problem-solving skills and ability to troubleshoot in a structured way
- Exceptional written & verbal communication skills used to draft technical documentation,translate challenging concepts into simple, yet accurate terms, and collaborate effectively and professionally with internal and external stakeholders
- Ability to self-manage tasks with varying urgency and priority across a diverse project portfolio
- Excitement and enthusiasm to work in a small, dynamic, international environment, often collaborating with colleagues cross-team and cross-hub
- Ability to carry tasks forward independently or ask for help along the way
- Meticulousness, punctuality, and outstanding attention to detail
Desirable
- Significant experience with data analysis software (Example – Power BI, Stata etc.)
- Significant experience working with CRM and other data management tools/platforms, particularly Salesforce
- Exposure to or awareness of declarative programming (i.e. “clicks-not-code”)
- Proficient in the use of G-Suite applications or other common cloud-based software (i.e. Dropbox, Box, etc.)
- Consensus builder who is fantastic at fostering relationships, generating buy-in from multiple stakeholders for proposed solutions, and building trust
Compensation and Benefits
Vera Solutions offers equitable compensation (including benefits) and strong incentives, commensurate with experience and cost of living.
Complete an online application (attaching CV and cover letter).
For additional information, please contact jobs@verasolutions.org.
Diversity and Inclusion Statement
At Vera we celebrate diversity; not only do we value the diversity of our workforce, we rely on it. Employees with different backgrounds, perspectives, and experiences inform our approach to our work, driving us to ask questions and challenge assumptions, solve problems creatively, and foster strong relationships with each other and our clients. We are committed to a culture of diversity and inclusion in the workplace, in which all of our staff feel safe and thrive.