PROJECT OVERVIEW

Aga Khan Foundation, a Vera Solutions client whom we’ve helped manage their data and programs.

Region: Global

Organization Type: NGO

Verticals: Education, Agriculture, Health, Clean Energy

Solutions: Impact Measurement, Grant Management, Program/Project Management

Products: Amp Impact, AppExchange, Chatter, Sales Cloud, Salesforce Platform, Salesforce.org Nonprofit Cloud​

KPIs: 450+ programs, 19 countries, 7 thematic areas, 25 sub-themes, 6,000,000+ beneficiaries, tracking 80+ indicators

THE ORGANIZATION

image4Aga Khan Foundation (AKF), part of the larger Aga Khan Development Network, is an international non-profit that works with governments, foundations, and local civil society organizations to deliver programming in health and nutrition, education and student readiness, agriculture and food security, and renewable energy for the most marginalized populations worldwide. Over nearly 50 years, AKF’s reach has grown to 19 countries but their mission remains unchanged; the Aga Khan Foundation is committed to improving the quality of life and building better futures for millions of people.

THE CHALLENGE

AKF invests in long-term collaborations with governments and local communities in the Middle East, Africa and Asia to break the cycle of generational poverty. With such a diverse multi-sector portfolio, AKF struggled to effectively collect, manage and utilize data in order to answer some fundamental questions about their programs. In particular, they wanted to better understand how many beneficiaries were being affected across sectors and what the demographics of these individuals were (i.e. gender, age, regional affiliation). AKF recognized a need for a more sophisticated performance-tracking application that could provide better insights on the full range of AKF’s impact — from individual beneficiaries to programs across geographical regions and sectors. They also wanted an application that could build upon the organization’s existing Salesforce system, which they were already using for school enrollment data tracking in their education programs.

THE SOLUTION

Amp Impact to Monitor Global Reach Across 450+ Programs

laptop Leveraging Amp Impact, we worked with AKF’s Global MERL team to launch a system for tracking their reach across 17 countries and 7 sectors. Reach data is entered into the Global Reach System (GRS) annually at the district level by local staff. Using Amp Impact, the team can track targets and results for their programs against the indicators they’ve defined and evaluate their progress towards goals with powerful reports and dashboards. The Aga Khan Foundation has been using the programmatic data collected in GRS to inform external engagement and partnerships conversations in powerful ways.

“With the help of [Amp Impact], we are now able to generate a district by district mapping that shows us where the highest numbers of people are reached by the highest numbers of sector interventions. When we combine that with data on aspects related for example to food security, under-nutrition or adult literacy, it allows to understand much more comprehensively whether we are doing the right things in the right places.”


Joanne Trotter, Global Lead – Results and Learning Aga Khan Foundation

Streamlining Award Management

Award management is central to the Aga Khan Foundation’s global activities. Currently, AKF manages over 150 active awards across 18 countries. During the design phase of AKF’s Global Reach System, it became apparent that AKF faced challenges in managing award information through disparate information systems, spreadsheets and documents. Additionally, processes to manage awards across countries, thematic areas, AKDN agencies and external partners were cumbersome and unclear. In March 2019, AKF began working with Vera Solutions to design and implement an Award Management Information System (AIMS) within AKF’s existing Salesforce instance. Using Amp Impact, AIMS seeks to encompass pipeline and grant management, financial tracking, implementation planning and impact monitoring. Once the system is launched in November 2019, AKF will be able to easily analyze award opportunities and grant management on a near real-time basis. In particular, AKF staff will be able to analyze funding sources for each award and how they are distributed across partners, geographies, and themes. This allows for a more nuanced and comprehensive view of awards without the time-consuming documentation and manual follow-up process previously required.

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