Job: Product Associate

Focus: Research, Product design, Quality assurance, User experience, Cloud and mobile technology, Force.com platform

Supervisor: Product Manager

Location: Mumbai, India

About Vera

Vera Solutions is a social enterprise and certified B Corporation building cloud and mobile applications for social impact organizations worldwide. Our clients — more than 300 organizations in over 70 countries — include major iNGOs and grant-making organizations, social enterprises, and community-based organizations. Our solutions help organizations working in health, education, and development to collect, analyze, and utilize real-time, high-quality programmatic data, automate processes, and work more efficiently and effectively. Vera’s work is centered on the Force.com platform, the world’s leading cloud application development platform. Vera is a growing organization, with more than 75 full-time staff based in Cape Town, Geneva, London, Mumbai, São Paulo, and Washington DC. We have been honored with Echoing Green, Rainer Arnhold, Dasra Social Impact, and Bluhm/Helfand Social Innovation Fellowships and have been featured in Forbes Magazine’s 30 Under 30 Social Entrepreneurs and Entrepreneur Magazine’s 30 Startups to Watch.

Position Overview

The Product Associate will be part of a growing Product team, and play a critical role in helping the product team create new products and features from idea to launch. This position is involved throughout the product lifecycle - conducting market research, gathering requirements, researching and managing user stories, designing new features, feature testing, maintaining product quality, and providing training and technical assistance. You will gain valuable experience with Salesforce (the world’s leading cloud-computing platform, currently used by more than 150,000 for-profit and 30,000 non-profit and higher education organizations worldwide). You will join a team of passionate individuals with diverse backgrounds and experiences, all dedicated to improving the way social impact organizations operate. We’re a self-motivated, creative group, and we emphasize collaboration, flexibility, and professionalism. Vera is a young, rapidly growing company; we encourage all team members to push their own boundaries and drive the company in new directions.

Primary Responsibilities

  • Develop deep technical and market-based expertise on our core and future products
  • Support the product team in Designing, building, implementing, and supporting cloud and mobile data systems for a range of social service organizations worldwide
  • Support gathering of low-level requirements for roadmap items, interviewing both clients and implementers
  • Conduct low-level user design, including creating mock-ups, writing specs, rapid prototyping
  • Peer review designs from other PAs/UX Designers
  • Collaborate with developer team to determine feasibility of requirements and scope of user stories
  • Research new technologies, methodologies, competitors and similar tools relevant to non-profits and NGOs
  • Collaborate with project teams to interact with stakeholders and conduct user research, document user stories and translate them into actionable product features
  • Support on high-level user design, including writing user flows and user stories
  • Maintain strong project management capabilities with planning, communicating, documenting and tracking activities using project management tools
  • Write and update release documentation for both use and installation
  • Monitor and report on product adoption and user feedback throughout product lifecycle

Qualifications and Experience

Essential

  • Bachelor’s degree—what you studied isn’t critical; what you’re passionate about is
  • 1-2 years professional experience in a product-related role, preferably in the technology space
  • Professional experience in a product design or research capacity
  • Curiosity and problem solving skills—do problems slow you down or drive you to seek solutions?
  • Strong aptitude for using technology and data
  • Ability to work remotely
  • Able to demonstrate a high level of trust and self discipline
  • Excellent written and verbal communication and relational skills
  • Detail-oriented with excellent organizational skills
  • Ability to work efficiently in a fast-paced environment and perform multiple tasks effectively

Desired

  • Experience working with the Force.com platform
  • Interest in social service work or international development
  • Proficient in the use of G-Suite applications or other common cloud-based software (i.e. Dropbox, Box, etc.)

Compensation and Benefits

Vera Solutions offers competitive compensation (including benefits), in line with experience, cost of living, and our social mission.

To apply, fill out an online application (attaching CV).

For additional information, please contact jobs@verasolutions.org.

Diversity and Inclusion Statement

At Vera we celebrate diversity; not only do we value the diversity of our workforce, we rely on it. Employees with different backgrounds, perspectives, and experiences inform our approach to our work, driving us to ask questions and challenge assumptions, solve problems creatively, and foster strong relationships with each other and our clients. We are committed to a culture of diversity and inclusion in the workplace, in which all of our staff feel safe and thrive.

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